International Student Fees & Refund Policy
Information about tuition and administration fees, withdrawals and refunds.

International Student Enrolment Agreement
The terms and conditions that apply to international student enrolment.

Concerns & Complaints
Information about how international students and their families can raise a concern or complaint, including external options if a concern cannot be resolved by the school.

Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021
Information about the standards New Zealand schools must meet when enrolling and supporting international students.

International students are also covered by the policies and procedures that apply to all students at our school. More information can be found here.

Independent Information & Support

Families can also access independent information and support about studying and living in New Zealand.

Education Review Office (ERO)
The Education Review Office independently evaluates and reports on the quality of education provided by New Zealand schools. You can view the latest ERO information about our school here.

International Student Dispute Resolution Scheme
If an international student or their family has a contractual or financial dispute with the school that cannot be resolved through our internal complaints process, they can access New Zealand's independent dispute resolution service for international students. More information is available here.

NauMai NZ
NauMai NZ provides useful information for international students and their families about living and studying in New Zealand, including everyday life, living costs, transport, health and wellbeing, and other support available while in New Zealand.